If you receive an email or phone call claiming to be from City of Albany Utility Billing and you have suspicions it is not legitimate, do not give out your information and hang up immediately. Call 541-917-7547, email This email address is being protected from spambots. You need JavaScript enabled to view it. , or drop by City Hall (333 Broadalbin St SW) during regular business hours and one of our utility billing staff will help keep your account information safe.
An update for all Albany utility billing customers Read more...
Pay your bill online
STOP! Account numbers have changed in the new billing system.
If you haven't already, first...
- Click the button below.
- Click on "Find my account."
- Fill in your old account number and billing zip code.
- Hit "Search" to get your new account number.
Get started with the new utility billing system
More about your bill
Other ways to pay
Pay using bill pay at your bank
You need to sign up for this service with your bank or credit union, set up Albany Utility Billing as a payee (make sure you include your name and account number in the memo box), and enter the amount owed on your bill. Your financial institution will send the check to us for you.
Pay in-person
Monday-Friday, 8 a.m. - 5 p.m.
Albany City Hall
333 Broadalbin St SW, 1st Floor
There is an after-hours drop box available at the Ellsworth Street (East) entrance.
Pay using a check by mail
Use the return envelope included with your bill, no cash, and send to:
Albany Utility Billing
P.O. Box 945
Albany, Oregon, 97321
